Returns & Exchange Policy
Policy on Returns and Exchanges
10 greycaine road, North Watford,
Herts, WD24 7GP, United Kingdom
Eligibility of Items for Return or Exchange
To return the items, Customers must submit the copy of proof of purchase and fill in the return request form or email us.
Customers are required to inform us if ordered item received with any defects and demand to rectify them within 14 (fourteen) calendar days from the moment of the receiving the Items from kdwholesale.co.uk. The only exception are defects caused by improper handling of the Items by the Customer.
Customers have the right to refuse to take Items and ask for a money refund. In this case the Items must be returned to the Seller, and their consumer properties, factory labels, and ready-for-sale condition are preserved.
Any return will be subject to a 20% restocking fee (This is due to the small margins we work with). This fee may be not applied for the following reasons (Any return that is misrepresented as being for any of the below reasons will automatically have the restocking fee applied)
- Wrong product
- Defective products
- Product was an extra item not ordered
Customers must pay for the shipping to return the goods and this must also be arranged by Customers. The goods are your responsibility until they reach our warehouse. Customers need to ensure that pack the return items safely to prevent any damage to the products or boxes
All shortages, damages and discrepancies have to be notified by email within 14 days of receipt of goods. No claims will be entertained after this time.